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What’s New This Sprint | October 27th, 2025

Here’s the October 27th (2025) edition of TruckIT's sprint newsletter and a quick look at the latest updates.

Updated over a month ago

Summary

This release adds new tools to make managing jobs even easier. You can now use your own project numbers and custom fields to speed up ticket and project searches. We’ve also added a Closest Address feature, so you’ll see clearer, more accurate location details right inside your jobs.

These updates are LIVE now in the TruckIT Portal, just log in and take a look!

TL;DR

New in the Web Portal:

  • Search projects by your own project number

  • Link parent and sub-tickets for easier tracking

  • Search tickets using Custom Fields

  • View the Closest Address for site coordinates

New in Mobile:

  • Sort payload options for better visibility

  • Add a region filter to “My Tickets”

Fixes & Improvements:

  • Custom Units of Measure now show correctly in TicPic reports (Web Portal)

  • Ticket details display the correct rate and total

  • Custom Fields now sort alphabetically (Web Portal)

  • Restricted Customers can no longer create users without regions (Web Portal)

  • Submit button now works properly for manual tickets (Web Portal)

  • Granted Access projects are now visible during job dispatch (Web Portal).

What’s New

Dispatch & TruckIT Portal

  • Search Project by Project Number (feature)
    ​What it is: You can now search for projects using your own project numbers. Add or edit the number in each project for easy lookup.
    ​Why you’ll care: It’s faster and aligns with how your team already tracks work — no extra setup or guessing.

  • Linking Parent and Sub Tickets (feature)
    ​What it is: Related parent and sub tickets now include clickable links, so you can move between them instantly.
    ​Why you’ll care: Makes tracking linked tickets simple and accurate, no more guessing which sub belongs to which parent. This helps avoid reconciliation delays and confusion.

  • Search Tickets by Custom Fields (feature)
    ​What it is: You can now search tickets using your existing Custom Fields.
    ​Why you’ll care: Quickly find tickets that match your team’s own data and filters — no more digging or manual sorting.
    ​

  • Show ‘Closest Address’ for Site Coordinates (feature)
    ​What it is: When entering site coordinates, TruckIT now displays the Closest Address instead of “Address” if an exact match isn’t available in Google Maps.
    ​Why you’ll care: You’ll get clearer, more accurate location info, even when the exact address can’t be found.

Mobile Apps (Driver, Contractor, Inspector)

  • Sort Payload Options (Feature)
    ​What it is: We added a button to sort project payloads alphabetically or by ID (ascending or descending).
    ​Why it helps: Easier to organize and find payloads quickly, whether reviewing older entries or checking the latest jobs.

  • Add a Region Filter for My Tickets (Feature)
    ​What it is: We added a region filter to “My Tickets” screen. Drivers can now view and adjust tickets based on assigned regions.
    ​Why it helps: Fixes missing-ticket issues when switching regions, making it simple to find and manage all active jobs.

Action: Ask drivers and contractors to update to the latest TruckIT app to see these changes.

Quality-of-Life Fixes

  • Custom UoMs Missing in TicPic Reports (Web Portal): Completed quantities using custom units of measure now appear correctly — no more missing data.
    ​

  • Ticket Details Showing Incorrect Rate/Total (Web Portal): We added a new Hauler Total field and renamed “Driver Rate” to Driver Total for clarity and consistency.
    ​

  • Custom Fields Sorting (Web Portal): Custom fields now display alphabetically, making them easier to scan and locate.
    ​

  • Restricted Customers User Setup (Web Portal): The Restricted Customers no longer need to select a region when creating or editing a user — simplifies setup.
    ​

  • Submit Button for Manual Tickets (Mobile App): We fixed an issue preventing the submission of manual tickets — users can now create tickets without interruption.
    ​

  • Granted Access Projects in Dispatch (Mobile App): Projects shared via “Grant Access” are now visible and ready for dispatch directly from the mobile app.

What you might want to do

  • Review:
    Take a minute to explore the new search and ticket linking features in the Web Portal. These are built to save your time and cut down on confusion during reconciliation and reporting.
    ​

  • Update Mobile App:
    Make sure your team is running the latest version to get access to all the new tools and fixes.
    ​

  • Recommendation:
    Start using Custom Fields more actively — they’re now fully searchable and easier to manage than ever.

Help & Support

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